Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To obtain a refund or any other remedy, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will be required to provide proof of purchase in the form of a receipt or invoice. Rock Breaks needs to be satisfied that the product is fault, the cause of the fault and that the issue with the goods was not your fault. Rock Breaks reserves the right to have returned goods assessed within reasonable time frame by the supplier to determine this, including whether the goods are defective or simply require some form of basic troubleshooting.

To start a return, you can contact us at admin@rockbreaks.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at admin@rockbreaks.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We do not accept returns for items damaged upon installation. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.